F.A.Q

The Uks Most Trusted gadget repair specialist
Quick turn around & no fix no free

01
Will I lose my pictures, music or any other data?

No, you will not, if you have not lost it before we start it the repairing!

We understand how important, valuable and irreplaceable your data are, so we will never remove neither review or share any of your data. All our staff have fully signed confidentiality agreement which prohibits them doing anything to our customer’s data and our information.

We always inform all our customers if there is any risk of data lost before we carry out the repair. However, we always recommend you make sure backup your data regularly before bringing in for any repair.

02
Will my battery explode if you replaced?
We have never experienced it with our 10 years in business anything like that, however we are only a service provider and are not responsible of any cause of damage. We always replace any parts with it original or high quality replacement. Due to the recent Samsung Note 7 battery issues we advise all our customers to be aware of this can happen to anyone and should take all occurred information from their manufacturing items.
03
Is there warrantee with your repair or any Gadgets you sell?

Yes, we have a 6 months’ warranty on any parts we replace from your item. Your warranty is valid as long it’s not physically or liquid damaged and the item was not previously water damaged.

If the repair, we carried was liquid treatment or logic board issue we give 30 days’ warranty or your money back if we cannot re-repair the item again. But if we upgraded, updated or installed new software in your item we do not give any warrantee with this do to the issues software contains.

For the items, we sell we will state the warrantee it has on the receipt and what will have voided. All warrantees will only valid if the receipt of the repair or the purchased is provided.

04
You fixed my Screen but now the camera or the volume bottom is not working?
We have experienced very small percentage of people that have discovered another faulty after repairing screen with their item. This is due to the fact we could not tested the item before the repair was carried out orthe customer not informing us. However, either of the reasondo not worry we will fix the issue for you and you will only pay if we have to replace the part.
05
Will I have to pay you to look at my item or if you cannot fix it?
No, you do not have to pay any money to us if we could not fix your item no matter how long or how much we invest in it. However, if you bring your item for repair and once we find the solution you decided to cancel the repair we will ask for a fixed £20. This is due the growing people who are trying to do D.I.Y but bring it the item to find the solution and do it them self.
06
I have a complaint and I wish to speak to the manager?

We accept, we are human that can and will make mistake but If something goes wrong or you are dissatisfied with our services, please tell us. Your feedback is important and it will help us to better understand what we do well, and most importantly, improve in those areas where we might not meet the high standards we set ourselves for all that we do.

We regard a complaint as any expression of dissatisfaction about our action or lack of action, or about the standard of service provided by us. You can complain about things like:
  • delays in responding to your enquiries and requests
  • failure to provide a service
  • our standard of service
  • treatment by or attitude of a member of staff
  • our failure to follow proper procedure

Please forward all complaints to Mr Yasin Abdi, the manager of The Gadgets Lab. Please in close repair job ID or the purchase receipt number with your complaints by email to info@thegadgetslab.co.uk

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